Customer Care Champion

Slido is the industry-leading audience interaction platform. It helps users get the most out of meetings and events by crowdsourcing top questions and engaging participants with live polls and quizzes. We believe that great meetings drive great cultures.

We also love having meaningful conversations with our customers, and being able to provide the best experience for them – every day, we’re looking for reinforcements to join our team.

Customer Care communicates with and supports our customers using email, live chat, and phone calls.

What you’ll do

• Educate, advise, and guide our customers via email, live chat, or phone call

• Troubleshoot and solve live issues that customers face during their meetings and events

• Be the ears and eyes of our company, cooperate closely with our product teams, and report bugs, feature ideas or pain points to make meaningful improvements to our product

• Be an advocate for our customers and our user community

• Become proficient in meeting design to offer the best advice to peers and customers

How you’ll do it

• Respond to customers 25-30 hours per week on assigned morning/afternoon/evening shifts where you deal with chats, emails, and calls

• Join projects (analyzing metrics, growing your technical skills, self-learning, etc.)

• Covering an emergency Saturday or Sunday shift once every two to three months where you will check emails a few times per day)

Who we are looking for

• You are an entry-level professional (1-3 years of experience) based in Slovakia

• You are passionate about technology and how its evolution impacts our customers

• You have strong communication skills in English — verbal and written. Additional languages are a plus

• You’re driven by helping others, empathetic, a good listener, and always want to provide the best possible response to the customer

• You’re able to prioritize tasks and work under pressure

• You’re proactive in your own personal development and you’re able to give constructive feedback to your colleagues

• You’re a problem solver and always willing to roll up your sleeves to find a solution

Each of us strives to ensure our work has a real impact on more than 1 million people around the world every week. The mission we’re on is challenging but we believe we can build a world-class company from Slovakia, our small country.

Humble and strong, thinkers and doers. We have our feet firmly on the ground but shoot for the stars. If you are a kindred spirit, we want to hear from you.

Why join us?

• Slido is a team of 270+ people who are passionate about what we do and care about each other.

• You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world.

• Be part of the team that is building an extraordinary product!

• We are a company that is strongly led by our values and believe in a culture of freedom and responsibility for our people, which is why we support a fully remote or hybrid work setup.

Slido / Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range for employees based in Slovakia*: €1300 – 1500

*salary will be adjusted based on seniority and location