You can find the previous versions of our legal documents here.
B2B Terms of Service
Last updated October 6, 2023. Effective from November 5, 2023.
Legal Terms of Service
Your use of the Service is governed by the following terms of service ("Terms"). Please review the Terms carefully before using the Service. Do not use the Service if you do not accept the Terms. You can only accept these Terms if you are a business or acting on behalf of a business.
In these Terms, unless the context requires otherwise:
- words importing the singular number include the plural number and vice versa;
- words importing persons include firms, companies and corporations and vice versa;
- the headings to the clauses, schedules and paragraphs of these Terms will not affect the interpretation;
- any obligation on any party to do or not to do or omit to do anything is to include an obligation not to allow that thing to be done or omitted to be done.
Plain-English Terms of Service
Welcome to Slido! We’ve done our best to explain any legalese in simple words on this side. It is the language on the left that’s the legally binding stuff. You can only use this Service if you are a business and you have accepted these Terms. If you are not a business or acting on behalf of one, or if you do not agree to the Terms, please do not use the Service.
1.1. sli.do s. r. o., Vajnorská 100/A, 831 04 Bratislava, Slovakia (European Union), Company ID: 47333421, VAT ID: SK2023838806, tel: +421 2 33 057 224, registered in the Commercial Register maintained by the Municipal Court in Bratislava III, Section Sro, Insert 91022/B ("Slido") offers a software as a service solution provided through a cloud based platform that enables real-time active engagement of participants at a meeting, training, workshop or event ("Event") organised by an organiser (together "Service"). The Service runs thanks to the "Underlying Systems" meaning the Slido software, IT solutions, systems and networks (including software and hardware) owned by Slido and Slido’s licensors and used to provide the Service, including any third party solutions, systems and networks and any software components Slido may make available, via app stores or other channels, as part of or related to, the Service ("Components").
1.3. There are several types of plan offered under the Service, available at sli.do/pricing. Except for the Basic plan, a payment of a fee according to the fees and payment section of these Terms is required.
1.4. After choosing their preferred plan, an organiser will need to sign up using their name, surname, an individual email address and a password via the Website or the Mobile App and create an account in order to create an Event via the Service and use the features of their chosen plan.
1.5. The organization that an organiser represents in agreeing to the Terms is our customer ("Customer"). The organiser represents and warrants that the organiser:
- is an authorized representative of the Customer and has full legal authority to bind the Customer to these Terms;
- has read and understands these Terms; and
- agrees on Customer’s behalf to these Terms in their entirety.
The organiser explicitly indicates and accepts that the Service is for professional use only and that this is a business transaction to which consumer rules do not apply.
1.6. Customer cannot be a consumer and the Terms are governed by the Commercial Code.
1.7. Subject to the limitations of the chosen plan, Customer may authorize any person to be an organiser or a participant. The Customer, the Customer’s organisers and the Customer’s participants are, collectively, users of the Service ("Users").
1.8. In order for a participant to start using the Service, the participant does not need to sign up. The use of the Service is free for participants.
1.9. Subject to clause 12., Slido tries to ensure the Service is available on a 24/7 basis. However, it is possible that on occasion the Service may be unavailable to permit maintenance or other development activity to take place, or in the event of Force Majeure. The Customer will be able to check the availability of the Service and timing of scheduled maintenance at status.slido.com.
1.10. Slido may contact the Customer to send the Customer emails directly or indirectly relating to the Customer's use of the Service.
Slido offers a service that enables real-time active engagement of participants at an event. You can access the Service through your electronic device with internet by going to slido.com.
Your level of service will depend on your chosen plan. The plans you can choose from are available at slido.com/pricing.
The use of the service is free for participants and they don’t need to register anywhere. They just enter the event code (and a password if applicable) and they’re good to go. An organiser, representing their business, needs to create an account through slido.com by signing up. In doing so, the organiser agrees to these Terms on behalf of the business.
2. Beta Service
2.1. Slido sometimes launches new or redesigned parts of the Service that need some time to be tested and improved before they are offered as the "real deal" ("Beta Service"). The BETA label is displayed on such a new Service to show it is being tested - it may not work for everyone. Most BETA Services are free, but some may be paid.
2.2. Use of the Beta Service is subject to these Terms and any additional terms that Slido may, in Slido’s sole discretion, specify from time to time.
2.3. Use of the Beta Service is only permitted for the period designated by Slido. Slido may terminate the Customer’s right to use the Beta Service at any time and for any reason in Slido’s sole discretion, without any liability to the Customer. In case of the paid Beta Services, Customer will be refunded for any unused Service pro rata.
2.4. Customer understands that any pre-release and Beta Service are still under development, may be inoperable or incomplete and are likely to contain more errors and bugs than generally available products.
2.5. Slido makes no promises that any Beta Service will ever be made generally available.
2.6. Except as otherwise provided in these Terms and the Security Appendix, Slido is providing any Beta Service to Customer "as is." Slido makes no warranties of any kind with respect to Beta Service, whether express, implied, statutory or otherwise. To the maximum extent permitted by applicable law, Slido disclaims all obligations or liabilities with respect to Beta Services, including but not limited to any support and maintenance, warranty, and indemnity obligations.
2.7. Enterprise plan allows Customers to opt out of Beta Services.
2. Beta Service
There are additional parts of the Service offered in BETA, and the rules applicable to the Beta Service differ. You do not have to use the Beta Services if you do not wish to. Please do not use the Beta Service if you do not agree to the Beta Service terms. If you have an Enterprise plan you can opt out of Beta Service.
3. Customer Data
3.1. We may collect the following Customer Data that Customer or Customer’s Users submit to us through the Services or that is collected automatically:
|Customer Data||Category||What does it mean|
|Content data||Questions, Polls, Ideas and any other Event content which Users submit via the Service in their sole discretion.|
|Collateral event data||For example the event name, date.|
|Purchase data||Slido plan and price - simply said, who bought what and billing details.|
Typically information about the payment card, but
|Contact data||Such as User profile data (e.g. name, email ) address data of people reaching out to us.|
|Voice||Such as recordings of support or user research calls.|
|Technical data||Data collected automatically when you use our Services, such as device data, log data, location information, cookies.|
3.2. Customer is and continues to be the owner of all Customer Data.
3.3. In order to use their chosen plan, Customer (for itself and Users) grants to Slido free of charge a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, disclose, perform, import and display Customer Data for the duration of the provision of the Services:
- as reasonably necessary to provide, maintain, improve the Services according to the Terms incl. Slido Privacy ("Slido Privacy") (incl. preventing or addressing Service, security or integrity, support or technical issues);
- as otherwise expressly permitted by Customer;
- as reasonably necessary to protect from harm or illegal activities or to respond to an emergency which Slido believes in good faith requires Slido to disclose Customer Data to assist in preventing a death or serious bodily injury; and
- to comply with applicable law, law enforcement or to exercise or defend legal claims.
Customer represents and warrants that it has secured all rights in and to Customer Data from the Customer’s Users as may be necessary to grant this license.
3.4. Only anonymous and aggregated Customer Data may be used for the improvement of our Services. Content data in Enterprise plans is not used for Service improvement purposes.
3.5. The Service allows Customer to set certain privacy settings to their Event. Customer Data in Events which do not require authentication is public. When authentication is required by Customer, Customer Data is only shared with:
- The Customer and Customer’s Users; and
- Slido staff and subprocessors and service providers.
3.6. Slido’s use of Customer Personal Data specifically shall also be governed by Slido Privacy and Data Processing Addendum ("DPA"). Please read the Slido Privacy and the DPA, which are hereby incorporated into and made a part of these Terms by this reference as though fully set forth herein.
3.7. Slido will take standard industry measures to back up all Customer Data stored using the Services.
3.8. Protection of Customer Data is a top priority for Slido so Slido will maintain administrative, physical, and technical safeguards described in our Security Appendix. The parties expressly agree that Slido shall be included as an "Affiliate" in Section 5.1. of the Security Appendix. Those safeguards will include measures for preventing unauthorized access, use, modification, deletion and disclosure of Customer Data by Slido personnel. Before sharing Customer Data with any of Slido's subprocessors and service providers, Slido will ensure that the third party maintains, at a minimum, reasonable data practices for maintaining the confidentiality and security of Customer Data and preventing unauthorized access. Customer (not Slido) bears sole responsibility for adequate security, protection and backup of Customer Data when in Customer's or its representatives' or agents' possession or control or when Customer chooses to use unencrypted gateways to connect to the Services.
3. Customer data
You own all your data at all times and decide on the level of privacy. Slido treats all your data according to the principles of confidentiality and protects it – see how in our Security Appendix. Slido handles your personal data in accordance with Slido Privacy and the Data Processing Addendum. If you have an Enterprise plan we won’t use your data for Service improvement.
4.1. "Confidential Information" means non-public information that a party designates as being confidential to the receiving party or, given the nature of the information or the circumstances surrounding its disclosure, reasonably should be considered as confidential by the receiving party. "Confidential Information" includes, without limitation, information in tangible or intangible form relating to and/or including Customer Data, Slido security documentation, released or unreleased disclosing party software or hardware products, the marketing or promotion of any disclosing party product, disclosing party's business policies or practices, and information received from others that disclosing party is obligated to treat as confidential.
4.2. The parties agree that Confidential Information shall not include any information, however designated, that: (a) is or subsequently becomes publicly available without the receiving party's breach of any obligation owed the disclosing party under these Terms; (b) is rightfully acquired by or known to the receiving party prior to disclosure by the disclosing party without an existing confidentiality obligation; (c) is known to the receiving party from a source other than the disclosing party other than by the breach of an obligation of confidentiality owed to the disclosing party under this clause 4; or (d) was independently developed or acquired by any employee, director, affiliate, professional advisor, agent, independent contractor, data sub-processor, and consultant ("Representative") of the receiving party without access to the Confidential Information of the disclosing party.
4.3. The party receiving any Confidential Information of the disclosing party shall not disclose such information to third parties for three (3) years following the date that the disclosing party first discloses such Confidential Information pursuant to these Terms, except that the receiving party may disclose Confidential Information: (i) to its Representatives on a need-to-know basis, provided that the receiving party has executed appropriate written agreements with each such Representative sufficient to enable compliance to the same or greater degree as required under this clause 4 or in case of professional advisors, these have to be bound by ethical duties respecting Confidential Information in accordance with the terms of this clause 4; or (ii) in accordance with a judicial or other governmental order or request, provided the receiving party shall, as far as legally possible, give the disclosing party reasonable opportunity to seek a protective order, or obtain written assurance from the applicable judicial or governmental entity that will afford the Confidential Information of the other party the highest level of protection afforded under applicable law or regulation. A list of Slido's subprocessors and service providers is available at www.slido.com/terms#service-providers.
4.4. The receiving party shall be responsible for any failure by any of its Representatives to comply with any of the terms of this clause 4.
4.5. The receiving party shall take reasonable security precautions, no less than reasonable care, to keep confidential the Confidential Information of the disclosing party.
4.6. The receiving party agrees not to disclose, reproduce, summarize and/or distribute the Confidential Information of the disclosing party except in pursuance of the receiving party's business relationship with the disclosing party, and only as otherwise provided hereunder.
4.7. The receiving party shall notify the disclosing party without undue delay upon discovery of any unauthorized use or disclosure of the disclosing party’s Confidential Information, or any other breach of this clause 4 by the receiving party or its Representatives.
4.8. The receiving party shall, at the disclosing party’s request and option, return or delete all originals, copies, reproductions and summaries of the Confidential Information of the disclosing party. Notwithstanding anything to the contrary in this clause 4.8., neither of the parties shall be obligated to delete Confidential Information that is contained in an archived computer system backup; provided, however, that any such Confidential Information shall be subject to the terms and conditions of this clause 4 and shall be automatically deleted on a permanent basis on the expiry of the period of the archived computer system backup.
4.9. The parties acknowledge that monetary damages may not be a sufficient remedy for unauthorized disclosure of Confidential Information and that the disclosing party shall be entitled, without waiving any other rights or remedies, to seek such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction.
4.10. The terms of confidentiality under these Terms shall not be construed to limit the receiving party’s right to independently develop or acquire information products without use of the disclosing party's Confidential Information.
4.11. All Confidential Information is and shall remain the property of the disclosing party. By disclosing Confidential Information to the receiving party, the disclosing party does not grant any express or implied right to the receiving party to or under any patents, copyrights, trademarks, trade secret information or any other intellectual property right, except as otherwise specifically provided herein.
4.12. The receiving party understands and acknowledges that the disclosing party makes no representation or warranty, express or implied, as to the accuracy or completeness of the Confidential Information or other information provided to the receiving party, except as otherwise specifically provided herein.
Slido treats all your data according to principles of confidentiality and we expect the same treatment from you, if we send you some confidential information.
5. Customer obligations and warranties
5.1. Customer shall ensure that the use of the Service by the Customer and each of Customer’s organiser and participant is in compliance with these Terms. Paid plans allow Customer to set certain privacy and participant control settings (e.g. moderation).
5.2. Customer warrants that Customer has full power and authority to enter into and perform the Customer’s obligations under the Terms.
5. Customer obligations and warranties
As a Customer you’re responsible for your users, we do not have a direct relationship with the users themselves.
6. Authorised use
6.1. Customer shall ensure that information provided to Slido as reasonably requested by Slido and relating to the provision of the Services shall be accurate, complete and up to date. Customer shall use commercially reasonable efforts to keep this information accurate, complete and up to date.
6.2. Customer is responsible for all activity that occurs under the organiser’s account. Organiser’s access credentials shall be kept confidential and if the Customer or the Customer’s organiser knows or suspects that anyone other than the organiser knows the organiser’s access credentials, Customer shall promptly notify Slido. Customer shall ensure an organiser does not assist anyone else in accessing the organiser’s account on an unauthorized basis, including by sharing, publicly offering, selling, or offering to sell the organiser’s access credentials to third parties or otherwise in breach of these Terms; create more than one account to access the Service except as expressly permitted by Slido; or transfer the organiser’s account to any third party or otherwise commercially exploit the Service.
6.3. Customer shall not and shall ensure the Customer’s Users do not use the Service in contravention of these Terms, the requirements of any applicable national, state, provincial and local laws, ordinances, regulations and codes, orders, requirements, directives, decrees, decisions, judgments, interpretive letters, guidance and other official releases of any regulator that are applicable to the Users, their affiliates, the Service or any other matters relating to the subject matter of these Terms. This applies specifically, but not exclusively, to data protection or privacy laws, export control laws etc.
6.4. Customer shall not and shall ensure the Customer’s Users do not attempt to access or use the Service in a manner that may harm Slido or any third party or interfere with the functionality or operation of the Service or Underlying Systems, including, but not limited to:
- attempting to undermine the security or integrity of the Service or the Underlying Systems;
- attempting to probe, scan or test the vulnerability of the Underlying Systems or to breach security or authentication measures;
- overloading, "flooding", "mailbombing", "crashing";
- misusing the Service in any way which may impair the ability of any other user to use the Service etc;
- "framing", "mirroring," or otherwise incorporating any part of the Service into any other website without Slido's prior written authorization.
6.5. Customer shall not and shall ensure the Customer’s organisers do not use the Service to collect from the participants any sensitive personal data or any of the following information:
- social security number;
- driver’s license number;
- State identification card number or passport number;
- financial account number;
- credit, debit or other payment card number; or
- security code or password.
Notwithstanding the foregoing and subject to the execution of a written Business Associate Agreement ("BAA") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") between Customer as a covered entity under HIPAA and Slido, Customer with an Enterprise plan may collect protected health information as defined within the HIPAA in the content fields via the Service in their sole discretion and in accordance with the terms set forth in the BAA and these Terms.
Customer shall also ensure Event name does not contain any personal data.
6.6. Customer shall ensure the Customer’s Data:
- does not contravene any of these Terms, the requirements of any applicable national, state, provincial and local laws, ordinances, regulations and codes, orders, requirements, directives, decrees, decisions, judgments, interpretive letters, guidance and other official releases of any regulator that are applicable to the parties, their affiliates, the Service or any other matters relating to the subject matter of these Terms; especially but not limited to, requirements relating to intellectual property rights, privacy, publicity, prohibition of impersonation, libel, discrimination;
- does not contain advertising or a solicitation;
- is not otherwise objectionable (i.e. abusive, threatening, sexually-explicit, inciting violence, spamming, offensive, etc.).
6.7. Customer shall notify Slido without undue delay if Customer or Customer's organiser becomes aware or receives any notification of an accusation of any infringement connected to the Service.
6. Authorised use
Your Users shouldn’t lie about who they are, shouldn’t share their account access credentials, shouldn’t break any laws, shouldn’t do anything that may hurt Slido or any third party and shouldn’t input any objectionable data through the Service. Unless you are covered by special healthcare laws and you have a specific written agreement in place with Slido, the Service is not meant for sensitive data. Third parties have their own relationship with you.
7. Intellectual property
7.1. Customer agrees and acknowledges that the title to all intellectual property rights in Slido, the Service, the Underlying Systems, including but not limited to all of the contents, such as text, images, audio, and the HTML used to generate the pages, is and remains the property of Slido and Slido’s licensors. Except as expressly set forth in these Terms, no User acquires any rights, licences or goodwill in any of Slido’s intellectual property rights. Customer shall not and shall ensure Customer’s Users do not:
- alter, enhance, or make derivative works of Slido, the Service, or any of the Underlying Systems;
- reverse engineer, reverse assemble or decompile, or otherwise attempt to derive source code from, the Service or any of the Underlying Systems;
- sell, transfer, publish, disclose, display or otherwise make available anything protected by intellectual property rights of Slido and any related products including any modifications, enhancements, derivatives, and other software and materials provided hereunder by Slido or copies thereof to others in violation of these Terms;
- display or use the Slido name or logo in any manner without Slido's prior written permission.
7. Intellectual property
Slido and/or third parties own all IP in the Service and everything connected to it. You don’t get any rights to any Slido IP – you just use it as a service. You agree to respect all Slido’s IP rights and not do anything inconsistent with them.
8.1. If a User provides Slido with ideas, comments or suggestions relating to the Service or the Underlying Systems ("Feedback"), all intellectual property rights in that Feedback, and anything created as a result of that Feedback (including new material, enhancements, modifications or derivative works), are owned solely by Slido.
We care about your suggestions for improvement! Slido wants to be able to use your feedback to improve the Service so we need you to agree that Slido will own everything that’s created thanks to your feedback.
9.1. Unless Customer requests Slido not to (via an email to email@example.com), Customer agrees to grant Slido the right to use and display Customer's name, logo and Feedback on the Website and in other marketing and promotional materials solely in connection with our respective activities under these Terms.
Slido can use your name and logo for marketing purposes, unless you opt out.
10. Consequences of breach of clauses 5 and/ or 6 and/ or 7
10.1. An infringement or breach of any of the obligations by a User contained in clauses 5 and/ or 6 and/ or 7 is considered a breach of the Terms and Slido shall be entitled to edit (without compromising the integrity of) or remove that User’s Data and/ or unilaterally terminate that User’s access to the Service with immediate effect and/ or cancel that User’s accounts, as reasonably appropriate without any obligation on Slido to refund the Customer.
10.2. Customer shall be liable for any losses or damages resulting from any infringement or breach of clauses 5 and/ or 6 and/ or 7 by the Customer and/ or the Customer’s Users. Customer agrees to indemnify, hold harmless and defend Slido and its officers, directors, employees and agents from any claims, damages, losses, liabilities, and all costs and expenses of defence, including but not limited to, attorneys' fees, resulting directly or indirectly from any claim by a third party that arises in connection with Customer’s and/or the Customer’s Users’ use of the Service and/ or Third Party Service in contravention of these Terms.
10.3. The Parties acknowledge that monetary damages may not be a sufficient remedy for the infringement or breach of clauses 5 and/ or 6 and/ or 7 and that Slido shall be entitled, without waiving any other rights or remedies, to seek such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction.
10. Consequences of breach of clauses 5 and/ or 6 and/ or 7
If you breach your obligations, Slido can terminate your access to the Service and remove your data. You will be liable for all resulting loses and damages and Slido can ask the courts for an injunction or other equitable remedies where damages wouldn’t be sufficient to cover all losses. If third parties are harmed and sue Slido, you will indemnify Slido for this.
11. Slido’s obligations and warranties
11.1. Upon Customer’s payment of the fees according to the fees and payment section of the Terms, Slido will grant Customer a limited, revocable, non-transferable, non-exclusive non-sublicensable licence to access and use the Service and the object code version of any Components according to these Terms. Customer may allocate or distribute the rights granted under this clause to Customer’s Users, subject to the limitations of their chosen plan.
11.2. Slido shall provide the Service in accordance with these Terms and all applicable laws, in particular but not limited to laws on data protection, tax, anti-bribery, anti-corruption and anti-money laundering.
11.3. Slido warrants that it has the right and necessary title to provide the Service.
11.4. Slido warrants that it has full power and authority to enter into and perform its obligations under these Terms.
11. Slido’s obligations and warranties
Slido agrees to provide the Service to you and comply with the Terms and all applicable laws.
12. Disclaimers and limitations of liability
12.1. Due to the nature of the Service, except as provided in these Terms and the Security Appendix, the Service is provided on an 'as is' and 'as available' basis.
12.2. Slido does not guarantee the accuracy, truthfulness, completeness, or usefulness of any data.
12.3. Slido acts as a "passive conduit" of communications between Users and does not have the obligation to pre-screen any Customer Data. Any opinions, advice, statements, service, offers, or other information contained in Customer Data are those of the respective author(s) or distributor(s) and not of Slido.
12.4. Slido will use commercially reasonable efforts to make the Services secure, free of viruses or other harmful code, uninterrupted and error free, however, Slido provides no warranty as to this.
12.5. Slido makes no representation concerning the quality of the Service and does not promise that the Service will interoperate perfectly with every operating system, browser or electronic device. Every user is different, and Slido does not guarantee that the Service will meet Users' needs or requirements or the needs or requirements of any other person or the needs or requirements set forth in any documentation.
12.6. Slido is not responsible for malfunctioning or inapplicability of the Service provided pursuant to these Terms due to improper use or a combination of the impact of technical equipment, software or malicious programs on Customer’s or User’s side.
12.7. Internet connection sufficient to the number of participants is vital for the smooth and seamless running of the Service - without an appropriate internet connection Users may not be able to extract full benefits of the Service. Customer is responsible for the internet connection and equipment necessary to access and use the Service. Slido cannot be held responsible for malfunctioning caused by inadequate internet connection or equipment.
12.8. Slido does not make any warranty or representation on the availability or quality of Third Party Services or any content in or from Third Party Service and excludes all liability in connection with them that arises due to no fault of Slido. If a third party ceases to provide or ceases to make Third Party Service available on reasonable terms, or if Slido so decides, Slido may cease to make available that Third Party Service to Users, and Users are not entitled to any refund, discount or other compensation from Slido. For the avoidance of doubt, this clause does not apply to Slido’s subprocessors and service providers providing parts of the Service as such.
12.9. Slido expressly disclaims any liability or claims that may arise between Users of the Service, including, but not limited to, disputes between Customer, organisers and participants. Users are solely responsible for their interactions and any disputes that arise from interactions with any of the foregoing.
12.10. Except for the obligations and warranties set out in these Terms, Slido excludes and Users waive all other representations, conditions, terms, guarantees and warranties, express, implied or collateral, arising by operation of law or otherwise, including but not limited to implied warranties, terms or conditions of satisfactory quality or fitness for a particular purpose or conformance to description or sample, except to the extent such representations, conditions, terms, guarantees or warranties may not be excluded by law. To the extent that they cannot be excluded, the liability of Slido for any breach is limited, at Customer’s discretion, to:
- supplying the Service again; and/or
- refunding the Customer for the Fees paid.
12.11. The maximum aggregate liability of Slido under or in connection with the Terms or relating to the Service, whether in warranty, contract, tort (including negligence), breach of statutory duty or otherwise, must not exceed an amount equal to the Fees paid or to be paid by the Customer under the Terms in the current 12 months. The cap in this clause includes the cap set out in clause 12.10.
12.12. Slido shall not be liable to Customer for any indirect, incidental, special, consequential, exemplary or punitive damages, including but not limited to damages for lost profits, contracts, revenues, savings, income, business, use, data (including Customer Data), and/or goodwill arising out of or in connection with these Terms, however caused (including through negligence) and regardless of whether Customer has been informed of the possibility or likelihood of such damages arising.
12.13. For the avoidance of doubt, nothing in these Terms limits or excludes any liability of Slido for death or personal injury caused by its negligence, for fraud or for any other liability that cannot be lawfully excluded or limited under applicable law and all disclaimers and limitations of liability only apply to the maximum extent permitted by applicable law.
12. Disclaimers and limitations of liability
Where the law allows this, the Service is provided "as is" and "as available" and all guarantees and warranties not provided in these Terms and the relevant Policies are excluded. Slido only accepts limited liability for direct losses. The maximum aggregate liability of Slido under the Terms must not be higher than the amount of the fees paid by you under the Terms in the previous year.
13. Fees and payment
13.1. Customer agrees to pay the applicable fee for the Customer's chosen plan as provided in Slido pricing available at slido.com/pricing or, if a different fee is agreed between Slido and the Customer, the Customer agrees to pay the agreed fee (the "Fee").
13.2. Slido reserves the right to update Slido pricing at slido.com/pricing at any time at its sole discretion.
13.3. The following ways of purchasing the Service are available:
- Online via payment by card.
- By contacting Slido and sending Slido all the information and contact details statutorily required for billing purposes (e.g. plan, trade name, registered office, ID No., VAT No., etc.). Slido will then send the Customer an invoice that can be paid by card or via bank transfer. The Customer agrees to pay the Fee before the due date stipulated on the invoice (15 calendar days).
13.4. Slido does not accept cheques.
13.5. In any event, the Customer agrees to pay the Fee, where applicable, before the Customer and/ or the Customer’s Users start using the Service.
13.6. Slido may charge interest on overdue amounts or suspend the provision of the Services until all overdue amounts due are fully paid. Interest will be calculated from the due date to the date of payment (both inclusive) at a rate of 8% per annum (prorated on a daily basis), or the highest rate allowed by law, whichever is less.
13.7. The invoices are sent to the Customer solely by e-mail in a non-editable PDF file and considered delivered if not automatically rejected or refused by server.
13.8. Slido uses Braintree, a division of PayPal, Inc. ("Braintree") for payment processing services. By using Braintree payment processing services Customer, or Customer’s organiser on Customer’s behalf agrees to the Braintree Terms of service.
13.9. Slido does not store any payment card information.
13.10. If Customer purchases the Services through a reseller, all payment-related terms (including, but not limited to, pricing, invoicing, billing, payment methods, and late payment charges) will be set forth in Customer's agreement directly with such reseller and such payment-related terms will supersede any conflicting terms set forth in this clause 13. Slido may suspend or terminate your or your Users access to the Services in the event of non-payment of the applicable fees to Slido by the reseller, or Customer's uncured breach of the agreement. Notwithstanding anything to the contrary, the agreement between Customer and a reseller: (i) shall not modify any of the terms set forth herein other than those portions of Section 13 related to billing and payments, and (ii) is not binding on Slido.
13. Fees and payment
Fees are specified at slido.com/pricing. You can either pay online or via wire transfer. You have to pay before your event. If you don’t pay on time, Slido may charge an 8% pa interest or suspend your Service.
If you’re buying through a reseller, you’ll be paying on their terms but we still need to get payment from them. If we don’t, we can stop your Service. You still need to comply with all our other terms.
14. Term, changes and termination
14.1. The period of these Terms will commence on the date when Customer or Customer’s organiser accepts the Terms on our Website or Mobile App by signing up and creating an account ("Effective Date").
14.2. As our business evolves, we may change these Terms. All Customers shall be notified about any changes to the Terms through updating our website or we may message the Customers via the Service. If a Customer would like to receive notifications of material changes to the Terms via email, Customer may sign up by emailing firstname.lastname@example.org with the subject "Subscribe to Terms Changes Notifications" specifying the email address they would like the notifications sent to.
Customer shall have a reasonable time specified in the notification to object to any material changes. If Customer or Customer's organiser uses the Services after the effective date of any changes, that use will constitute Customer’s acceptance of the revised Terms. If the Customer does not agree to the material changes, the Customer may terminate the relationship immediately by deleting their account. Such termination is without prejudice to any fees incurred by Customer prior to the termination.
Customer can review the most current version of the Terms at any time by visiting this page. Any material revisions to these Terms will become effective on the date set forth in our notice, and all other changes will become effective on the date we publish the change.
14.3. The free Service continues until terminated, while the paid Service has a term according to the purchased plan that may expire or be terminated. The Terms remain effective until the Service under the Terms has expired or been terminated.
14.4. A party may terminate the Service immediately if the other party breaches a material provision of these Terms and:
- the breach is incurable, or
- the other party does not remedy any remediable breach of a material provision of these Terms within 14 days' of receiving a written notice from the non-breaching party specifying the breach and requiring its remedy.
14.5. Slido may terminate the Service immediately if:
- Customer fails to pay undisputed amounts due;
- any regulatory decision or governmental order requiring Slido to suspend Service(s) or which is reasonably likely to result in the loss of Slido's operating authority; or
- in an event of bankruptcy or other cause preventing Slido from providing the Service.
14.6. Either party may terminate the relationship without cause in writing with a one-month notice period (the notice period commences on the first calendar day of the month following the calendar month in which the notice of termination was delivered to the other party). If Slido terminates without cause, Slido shall reimburse the Customer for any unused Service pro rata.
14.7. Customer may terminate the free Service immediately without cause by deleting their account.
14. Term, changes and termination
Slido can change these Terms at any time and will notify you of any important changes. If you do not agree, you can delete your account and we will refund you for any unused Service pro rata. If either of us has a good reason, either of us can end the Service immediately, no refunds. If you want to end the Service without a good reason, you will have to tell us 30 days before and you won’t get your money back. If we want to end the Service without good reason, we will have to tell you 30 days before and refund you for any unused Service pro rata.
15.1. Notices to Slido shall be sent by email to email@example.com, or to an address that Slido has specified for the purposes of this section. Unless Customer provides a separate address for notices, Customer hereby agrees that the email address Customer’s organiser provides to Slido may be used for the purposes of sending notices to Customer or Customer’s organiser.
15.2. Notices under this section shall be effective upon delivery if not automatically rejected or refused by a server.
15.3. Slido and Customer agree that the written form requirement is also complied with in the case of communication by email, unless the Terms or binding provisions that the Parties cannot deviate from under applicable law provide otherwise.
All legal notices to Slido should be sent to firstname.lastname@example.org. Slido will send you notices to the email address you provided unless you specify otherwise.
16. Entire agreement and severance
16.1. The Terms and an invoice, where an invoice is issued, shall constitute the entire agreement between Slido and Customer with respect to the subject matter hereof and supersede all prior or contemporaneous oral and written agreements, proposals, negotiations, representations, commitments and other communications between Slido and the Customer, including but not limited to any fixed terms and conditions on any purchase orders or vendor registration forms. All prior negotiations between Slido and the Customer regarding the subject matter described herein have been merged into the Terms and there are no understandings, representations, or terms, oral or written, express or implied, regarding the subject matter described herein other than those set forth herein.
16.2. If any provision of these Terms is or becomes prohibited by law or is judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of the remainder of these Terms.
16. Entire agreement and severance
These Terms form the entire agreement between you and Slido and nothing else will count. If any clauses of these Terms are held by a court to be invalid, these should be severed and the rest of the Terms should go on.
17.1. Neither Slido nor the Customer may assign the Terms or any rights or obligations mentioned herein without the prior written consent of the other party, such consent not to be unreasonably withheld or delayed. However, either Slido or the Customer may assign these Terms without the consent of the other party provided such assignment fulfils the following criteria:
- it is to a parent, successor in interest or an Affiliate (meaning any entity with respect to which the party owns or controls, directly or indirectly, greater than fifty percent (>50%) of the outstanding voting securities, but only so long as the entity meets such requirements);
- the assigning party provides written notice of such assignment to the other party; and
- the party assuming obligations hereunder agrees to do so in writing and has adequate resources to meet its obligations hereunder.
17.2. Any attempted assignment not in accordance with this clause shall be null and void.
17.3. These Terms and any amendment hereto shall be binding on Slido, the Customer, their successors, assigns or other transferees for the benefit of the other party and its Affiliates and their successors and assigns.
Save for some limited circumstances neither you nor Slido can assign rights and/or obligations under these Terms unless the other party consents to this.
18. Third party rights
18.1. Except as expressly provided otherwise, Slido or the Customer do not intend any term of these Terms to be enforceable by any third parties. Slido and the Customer do not require the consent of any third party to terminate, rescind or to agree any variation, waiver or settlement in relation to it.
18. Third party rights
Third parties won’t have a say or benefit in anything concerning these Terms.
19. No waiver
19.1. Unless Slido or the Customer expressly waives its rights in writing no delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of these Terms shall either be or be deemed to be a waiver or in any way prejudice any right of that party under these Terms. No right, power or remedy conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party.
19. No waiver
If either party messes something up, but the other party suffers it for a time, this won’t mean the first party can’t complain later.
20. Force majeure
20.1. Neither Slido nor the Customer shall have any liability under or be deemed to be in breach of these Terms for any delays or failures in performance of these Terms which result from circumstances beyond the reasonable control of that party. Such circumstance might be an impediment that has occurred independently of the will of the obligated party and prevents it from fulfilling its obligation if it cannot reasonably be assumed that the obligated party would divert or overcome this impediment or its consequences and that it would anticipate that impediment at the time of the beginning of its commitment.
20. Force majeure
If something unforeseeable happens that’s beyond the reasonable control of either of us (e.g. war, riot, floods, hurricanes…) and either of us doesn’t do what we should under these Terms, we will be excused from that obligation.
21. Relationship between the Parties
21.1. These Terms shall not constitute or imply any partnership, joint venture, agency, fiduciary or other relationship between Slido and the Customer other than the contractual relationship expressly provided for in these Terms.
21. Relationship between the Parties
You are just buying the Service from us and we’re just selling the Service to you. This doesn’t make us partners, joint venture, agent and principal, fiduciaries or anything else other than service provider and customer.
22.1. All sections of these Terms relating to User obligations, confidentiality, intellectual property, disclaimers, limitation of liability, dispute resolution, compliance with laws or those sections of these Terms that, by their nature and content, are intended to survive the completion, rescission, termination or expiration of these Terms shall so survive and continue to bind the parties for the period of time permitted under applicable law.
When these Terms end, there are some responsibilities that won’t end.
23. Dispute resolution, jurisdiction and governing law
23.1. Where there is a dispute the aggrieved party shall notify the other party in writing of the nature of the dispute with as much detail as possible about the deficient performance of the other party. The parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to these Terms through negotiations between a director of each of the parties with authority to settle the relevant dispute.
23.2. If the dispute cannot be settled amicably within 60 days from the date on which either party has served written notice on the other of the dispute then the remaining provisions of this clause 23 shall apply.
23.3. The parties shall irrevocably submit to the exclusive jurisdiction of the Slovak courts for the purposes of hearing and determining any dispute arising out of these Terms, if the parties cannot resolve such dispute by the procedure set out above.
23.4. These Terms and all matters arising from it and any dispute resolutions referred to above shall be governed by and construed in accordance with Slovak law notwithstanding the conflict of law provisions and other mandatory legal provisions. However, the parties agree that neither the Terms nor any instructions or communications from Slido have to be in the Slovak language and that the last two versions of the Terms shall be available via the Website at sli.do/terms. If the Customer requires an earlier version of the Terms, Slido shall make these available to the Customer upon written request.
23.5. Clauses 23.1. and 23.2. do not affect either party’s right to seek urgent interlocutory and/or injunctive relief.
23. Dispute resolution, jurisdiction and governing law
If we don’t agree about something essential, we will first try to talk about it and resolve it in a friendly way. If talking won’t cut it, either of us can take it to the Slovak courts, applying Slovak law.
Last updated October 6, 2023. You can find the previous Slido Privacy here.
Slido was acquired by Cisco Systems, Inc. on May 2, 2021.
If you have any questions or concerns, please contact the Cisco Privacy Office via the Cisco Privacy Request Form or Slido’s Privacy Office by emailing email@example.com, firstname.lastname@example.org or our support channels: https://www.slido.com/contact#support.
Cisco Online Privacy Statement Summary
The Online Privacy Statement and this summary apply to Cisco websites and products and services ("Solutions") that link to or reference the Online Privacy Statement and describes how we handle Personal Data and the choices available to you regarding collection, use, access, and how to update and correct your Personal Data.
- Cisco respects and is committed to protecting Personal Data. Our Online Privacy Statement reflects current global principles and standards on handling Personal Data - transparency, fairness, and accountability.
- Our Privacy Policies and practices are designed to comply with applicable laws around the world and to earn and maintain your trust in Cisco.
Below are some of the highlights of our Online Privacy Statement. Note, additional information on our Personal Data practices with respect to Cisco Solutions may be provided in Solution-specific privacy data sheets and maps, offer descriptions, or other notices provided prior to or at the time of data collection.
Collection and use of Personal Data
- We collect Personal Data for a variety of reasons, which may include processing your order, providing our various websites and other Solutions, providing you with a newsletter subscription, sending business and marketing communications, personalizing your experience, and processing job applications.
- We will use your Personal Data for the purposes stated in our Online Privacy Statement or such other privacy notices that we may make available (e.g., our Privacy Data Sheets, site or event-specific privacy notices, etc.).
- We may lawfully combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness and to help us improve and better tailor our interactions and performance with you.
- We may also collect information relating to your use of our websites and web-based Solutions through the use of various technologies, including cookies.
Notice and your choices of data use
- We will use your Personal Data for the purpose for which it was collected and will not use it for a different purpose without first asking for your permission or having a legal basis for the use.
- We will ask your permission before we share your Personal Data with third parties for any purpose other than the reason you provided it or as otherwise stated in our Online Privacy Statement.
Your privacy rights
- Various data protection laws around the world provide individuals with certain rights regarding their Personal Data. This may include the right to access, correct, delete, object to, or limit the processing of your Personal Data, or to submit a complaint to your local data protection authority. To learn more about your privacy rights, see our Online Privacy Statement.
- To submit a request to exercise your privacy rights or to update your communication preferences, please use the Privacy Request Form.
- We are committed to protecting your Personal Data against unauthorized use or disclosure.
International data transfers
- As a global organization, Cisco Systems, Inc. and other Cisco Group Companies, as well as their respective business partners and suppliers, operate in countries located around the world. Cisco will transfer your Personal Data in accordance with approved transfer mechanisms as well as any applicable local legal requirements.
- Regardless of where your Personal Data is processed, we implement appropriate safeguards to protect your Personal Data. For example, we enter into data protection agreements with our suppliers requiring them to adhere to a minimum standard for protecting your Personal Data. We have also implemented the following safeguards:
- Cisco is certified under the APEC Cross Border Privacy Rules system and Privacy Recognition for Processors regarding personal data handling and transfers to/from the APEC member economies. For more information on the scope of our participation, or to submit a privacy inquiry through BBB National Programs, our Accountability Agent, please click on the official seal below.
- Cisco’s Binding Corporate Rules—Controller (BCR-C) provide that transfers made worldwide by Cisco entities bound by these rules as a controller of European Personal Data benefit from appropriate safeguards.
- Cisco is also certified and adheres to the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the U.K. Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and processing of Personal Data from the EU, EEA, the U.K. (and Gibraltar), and Switzerland.
- Cisco may also use the EU Standard Contractual Clauses (and/or their U.K. and Switzerland counterparts) to provide additional safeguards for Personal Data collected from the EU and EEA, the U.K., and Switzerland.
Questions, comments, or concerns
- Should you have questions, comments or concerns related to this Privacy Statement or the treatment of your Personal Data, please use the Privacy Request Form .
- If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge).
To find out more about our privacy practices, see the full version of our Online Privacy Statement or such other privacy notices that we may make available (e.g., our Privacy Data Sheets, site-specific privacy notices, etc.).
Last updated: September 26, 2023
Cisco Online Privacy Statement Summary (full)
Cisco Systems, Inc. and its subsidiaries (collectively "Cisco") are committed to protecting your privacy and providing you with a positive experience on our websites and while using our products and services ("Solutions").
This Privacy Statement applies to Cisco websites and Solutions that link to or reference this Privacy Statement and describes how we handle Personal Data and the choices available to you regarding collection, use, access, and how to update and correct your Personal Data. Additional information on our Personal Data practices with respect to Cisco Solutions may be provided in Solution specific privacy data sheets and maps, offer descriptions, or other notices provided prior to or at the time of data collection. Certain Cisco websites and Solutions may have their own privacy documentation describing how we handle Personal Data for those websites or Solutions specifically. To the extent a specific notice for a website or Solution differs from this Privacy Statement, the specific notice will take precedent. If there is a difference in translated, non-English versions of this Privacy Statement, the U.S.-English version will take precedence.
What is Personal Data?
"Personal Data" is any information that can reasonably be used to identify an individual, or otherwise make an individual identifiable, and may include name, address, email address, phone number, login information (such as account number and password), social media account information, or payment card number.
The types of Personal Data we may process depend on the business context and the purposes for which it was collected. It may include:
- Contact, subscription, and account/registration details, as well as online identifiers
- Login credentials where we require an account be made
- Communications content (such as audio, video, text), social media and discussion forum, or other communications details when you interact with Cisco
- Financial Information (such as bank account details or credit card information)
- Details of an individual’s business and other interests and opinions (such as information held in a customer relationship management database)
- Information about the user and usage of our websites and Solutions, including System Information such as device identifiers and telemetry (such as IP or MAC address) when such data is linked or tied to a specific individual’s device
If we link other data with your Personal Data, we will treat that linked data as Personal Data.
Collection and use of your Personal Data
We may collect data, including Personal Data, about you as you use our websites and Solutions and interact with us. We also acquire Personal Data from trusted third-party sources and engage third parties to collect Personal Data on our behalf, in accordance with applicable laws.
We may use your Personal Data for the purposes of operating and helping to ensure the security of our business; delivering, improving, and customizing our websites and Solutions; sending notices, marketing, and other communications; and for other legitimate purposes permitted by applicable law.
We collect Personal Data for a variety of business reasons, such as:
- Customer relationship management and administration
- Order processing, including billing and payment
- Asset recovery and product returns and replacements
- Creating and managing user accounts
- Provisioning websites and Solutions and enabling the use of certain features
- Analyzing, personalizing, improving accuracy, and enhancing user experience, communications, and interactions
- Sending communications to you, including for marketing or customer satisfaction purposes, either directly from Cisco or from our partners
- Managing communications preferences. You can modify your communication preferences at any time. See Your choices and selecting your communication preferences below.
- Contract performance, Solution delivery, and customer service
- Managing job applications
- Administering online education, testing, and certifications
- Facilitating conferences, webinars, and other events
- Protecting Cisco, our users, websites and Solutions, and others
If you choose to provide Cisco with a third party’s Personal Data (such as name, email, and phone number), you represent that you have the third party’s permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals. Third parties may unsubscribe from any future communication following the link provided in the initial message or by submitting a Privacy Request.
Your privacy rights
We need your help to keep your Personal Data accurate and up to date. We provide options to access, correct, suppress, or delete your Personal Data:
- You can view or edit your Cisco.com Personal Data and preferences online by using the Cisco Profile Management Tool.
- When Cisco is acting as a "data controller," you can exercise your rights of access and request corrections, suppression, objection, and deletion under applicable data protection laws directly with Cisco as described in the specific website and Solution documentation or by submitting a request through the Privacy Request Form .
- When Cisco is acting as a "data processor," and you wish to exercise your rights of access and request corrections, suppression, or deletion, Cisco will direct you to the data controller under the applicable data protection laws.
- If you need additional assistance, or help with accessing, correcting, suppressing, or deleting your Personal Data, please feel free to contact us directly. We will respond to your request within 30 days or as appropriate under applicable data protection laws. If we are unable to honor your request or need more time, we will provide you with an explanation.
Your choices and selecting your communication preferences
We give you the option to receive a variety of information related to our business, programs, websites, and Solutions. You can manage your communication preferences at any time through the following methods:
- By following the instructions included in each promotional email from us to unsubscribe from that mailing.
- By completing and submitting this form or by contacting us via mail at: Cisco Systems, Inc., Privacy Office, 170 West Tasman Dr., San Jose, CA 95134, USA. Please be sure to include your name, email address, the communication received, method of delivery (such as post, email, phone call, text), and any additional information about the material you no longer wish to receive.
- For short message service ("SMS") messages, reply "STOP," "END," or "QUIT" to the SMS text message you have received.
These choices do not apply to service notifications or other required communications that are considered part of certain programs, websites, and Solutions which you may receive periodically unless you cancel or stop use in accordance with its terms and conditions. With your permission, your Personal Data may be shared with third parties (such as Cisco business partners or vendors) so that they may inform you about websites, programs, products, or services that may be of interest to you. To opt out of Cisco sharing with third parties for their marketing purposes, please submit a Privacy Request.
By using or engaging with our websites or Solutions, or otherwise providing Personal Data to us, you agree that we may communicate with you regarding security, privacy, and administrative issues relating to your use. For example, if we learn of a security system’s breach, we may attempt to notify you by posting a notice on our websites, sending an email, or otherwise contacting you.
Disclosing your Personal Data
Personal Data may be processed by third parties for the purposes of operating our business; delivering, analyzing, improving, securing, and customizing our websites and Solutions; sending marketing and other communications related to our business; and for other legitimate purposes permitted by applicable law(s); or otherwise with your consent.
Personal Data may be disclosed in the following ways:
- Within Cisco and any of our worldwide subsidiaries for the purposes of data processing, such as marketing, business operations, compliance, security, website or Solution functionality, or storage.
- With business partners, service vendors, authorized third-party agents, or contractors to provide a requested website, Solution, service, or transaction. Examples include processing of orders and credit card transactions, hosting websites, hosting seminar registration, assisting with sales-related efforts or pre/post-sales support, and providing customer support.
- With Cisco business partners or vendors, so that they may share information with you about their products or services. To opt out of Cisco sharing with third parties for their marketing purposes, please submit a Privacy Request.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
- In response to a request for information by a competent authority or third party if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
- With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of Cisco, our business partners, you, or others; or as otherwise required by applicable law.
- In aggregated, anonymized, and/or de-identified form that cannot reasonably be used to identify you.
- If we otherwise notify you and you consent to the sharing.
Security of your Personal Data
We take reasonable and appropriate steps to protect the Personal Data entrusted to us and treat it securely in accordance with this Privacy Statement. Cisco implements physical, technical, and organizational safeguards designed to protect your Personal Data from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We also contractually require that our suppliers protect such information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Retention and disposal of Personal Data
We will retain your Personal Data as needed to fulfill the purposes for which it was collected. We will retain and use your Personal Data as necessary to comply with our business requirements and legal obligations, resolve disputes, protect our assets, and enforce our rights and agreements.
We will not retain Personal Data in identifiable form when the purpose(s) for which the Personal Data was collected have been achieved and there is no legal or business need to retain such Personal Data. Thereafter, the data will either be destroyed, deleted, anonymized, and/or removed from our systems.
Cisco uses automatic data collection tools, such as cookies, embedded web links, pixels, tags, and web beacons. These tools collect certain standard information that your browser sends to us (such as Internet Protocol [IP] address, MAC address, clickstream behavior, and telemetry).
These tools help make your visit to our websites and Solutions easier, more efficient, and personalized. We also use the information to improve our websites and Solutions, provide greater service and value, better understand your potential interest in our websites and Solutions, and provide you with more relevant ads and other content.
We process Personal Data using both manual and automated methods of processing. Automated methods are often used to assist our manual methods in accordance with applicable laws. Where an individual’s rights and legitimate interests may be impacted by such automated decision-making, we will provide the impacted individual the opportunity to inquire about the decision or request manual review. Manual review may be conducted by Cisco employees or trusted third-party business partners working on Cisco’s behalf.
Forums and chat rooms
If you participate in a discussion forum, local communities, or chat room on a Cisco website, you should be aware that the information you provide there (such as your public profile and comments) will be made broadly available to others and could be used to contact you, to send you unsolicited messages, or for purposes neither Cisco nor you have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Cisco is not responsible for the Personal Data or any other information you choose to submit in these forums. To request removal of your Personal Data from our blog or community forum, please submit a Privacy Request. In some cases, we may not be able to remove all Personal Data and comments. In such cases, we will provide you with a response and explanation.
Cisco encourages parents and guardians to take an active role in their children’s online activities. Cisco does not knowingly collect Personal Data from children without appropriate parental or guardian consent. If you believe that we may have collected Personal Data from someone under the applicable age of consent in your country without proper consent, please let us know using the methods described in the Questions, comments, and how to contact us section and we will take appropriate measures to investigate and address the issue promptly.
International transfer, processing, and storage of Personal Data
As Cisco is a global organization, Personal Data may be transferred to Cisco in the United States of America, to any Cisco subsidiary worldwide, or to third parties and business partners as described above that are located in various jurisdictions around the world. Similarly, Personal Data may be accessed from countries where Cisco or its subsidiaries have operations. Cisco will transfer your Personal Data in accordance with approved transfer mechanisms as well as any applicable local legal requirements.
By using our websites and Solutions or providing any Personal Data to us, where applicable law permits, you acknowledge and accept the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.
Cisco safeguards and enables the global transfer of Personal Data in a number of ways:
APEC Privacy Certification
Cisco’s global privacy program, described in this Privacy Statement, complies with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules system (CBPRs) and Privacy Recognition for Processors (PRP). The APEC CBPR system and PRP provides a framework for organizations to ensure protection of Personal Data transferred among participating APEC economies. More information about the APEC Privacy Framework, CBPRs, and PRP can be found on the CBPRs site. Our certification applies to our business processes across our global operations that process and transfer Personal Data to/from our affiliates around the world. To view our certifications, please see the APEC CBPR System Directory and the APEC PRP Directory .
For more information on the scope of our participation, or to submit a privacy inquiry through BBB National Programs, our Accountability Agent, please click on the official seal below:
EU Binding Corporate Rules—Controller
Cisco’s global privacy program and policies have been approved by the Dutch, Polish, Spanish, and other relevant European privacy regulators as providing additional safeguards for the protection of privacy, fundamental rights, and freedoms of individuals for transfers of Personal Data protected under European law. Cisco’s Binding Corporate Rules—Controller (BCR-C) provide that international transfers made worldwide by Cisco entities bound by these rules as a controller of European Personal Data benefit from appropriate safeguards.
EU-U.S. Data Privacy Framework, the U.K. Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework
EU/U.K. (and Gibraltar)/Swiss - U.S. transfer of Personal Data
When we transfer Personal Data out of the European Union ("EU"), European Economic Area ("EEA"), the United Kingdom "("U.K.") (and Gibraltar)", and Switzerland to countries that do not benefit from an adequacy decision, we may rely on Standard Contractual Clauses, Binding Corporate Rules—Controller, or other legal transfer mechanisms with appropriate safeguards in place to protect Personal Data. Additionally, Cisco Systems, Inc. and its U.S. based subsidiaries (collectively "Cisco-U.S.") comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the U.K. Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) for transfers of Personal Data from the EU, EEA, U.K. (and Gibraltar), and Switzerland to the U.S.
Data Privacy Framework
Cisco-U.S. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles with regards to the processing of Personal Data received from the EU and EEA in reliance on the EU-U.S. DPF and from the U.K. (and Gibraltar) in reliance on the U.K. Extension to the EU-U.S. DPF. Cisco-U.S. has also certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. DPF Principles with regards to the processing of Personal Data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Online Privacy Statement and the EU-U.S. DPF Principles, the U.K. Extension to the EU-U.S. DPF Principles, and/or the Swiss-U.S. DPF Principles, the DPF Principles shall govern. For more information about the DPF program, and to view our certification, please visit the DPF Website.
Pursuant to the DPF Principles, Cisco-U.S. commits to the following:
- Cisco-U.S. is responsible for the processing of Personal Data it receives under the DPF, and subsequently may transfer it to third parties acting as agents on its behalf. Cisco-U.S. complies with the DPF Principles for all onward transfers of Personal Data from the EU, EEA, U.K. (and Gibraltar), and Switzerland (for examples of such transfers, see Disclosing your Personal Data), including the onward transfer liability provisions. In certain situations, Cisco-U.S. may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Further, Cisco-U.S. is committed to protecting Personal Data received from EU and EEA member countries, Switzerland, and the U.K. (and Gibraltar) (see Collection and use of your Personal Data for examples of the Personal Data Cisco processes when you use our websites and Solutions and interact with us) in accordance with the DPF’s applicable Principles and to help ensure Personal Data collected from individuals is accessible to them as part of their individual rights when Cisco is the Controller of the Personal Data (see Your privacy rights). Furthermore, Cisco acknowledges the right of EU, EEA, U.K. (and Gibraltar), and Swiss individuals to request access to their data while it is in the U.S. and to correct, amend, and supplement inaccurate or incomplete data. Said individuals also have the right to request erasure of personal data that has been handled in violation of the DPF Principles. Subject individuals interested in accessing their data should see Disclosing your Personal Data for information on how to contact us, or submit a Privacy Request online.
- In compliance with the EU-U.S. DPF Principles, the U.K. Extension to the EU-U.S. DPF Principles, and/or the Swiss-U.S. DPF Principles, Cisco-U.S. commits to resolve complaints about your privacy and our collection or use of your Personal Data transferred to the U.S. pursuant to the DPF Principles. EU, EEA, U.K. (and Gibraltar), and Swiss individuals with DPF inquiries or complaints, or any questions or concerns regarding Cisco-U.S. processing or international transfer of their Personal Data should first contact Cisco-U.S. by submitting a Privacy Request online.
- Cisco-U.S. has further committed to refer unresolved privacy complaints under the DPF Principles to a U.S.-based independent third-party dispute resolution mechanism, DPF Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
- If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.
- Cisco-U.S. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
Cisco commits to resolve complaints and concerns about your privacy and our collection and use of your Personal Data. If you have concerns or complaints about your privacy and our collection and use of your Personal Data, please contact us via the Privacy Request Form .
For complaints or concerns about your privacy and our collection or use of your Personal Data transferred to the U.S. pursuant to the DPF Principles, please see Data Privacy Framework
Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance. (Note, Cisco’s main establishment in the EU is in the Netherlands. As such, our EU lead authority is the Dutch Autoritiet Persoonsgegevens.)
Your California privacy rights
California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
For business purposes in the last 12 months, Cisco may have collected, used, and shared Personal Data about you as described in this Privacy Statement. Each category of data that may be used by Cisco or shared with third parties is categorically outlined in this Privacy Statement.
California consumers have a right to: (1) request access, correction, and deletion of their Personal Data, (2) opt out of the sale or sharing of their Personal Data, and (3) not be discriminated against for exercising one of their California privacy rights.
All individuals have the right to request access to and deletion of the information Cisco holds about them either online via the Cisco Privacy Request Form or by mail to Cisco Systems, Inc., Privacy Office, 170 West Tasman Dr., San Jose, CA 95134, USA.
In addition, California residents may also submit a request by calling direct 408-906-2726 or toll free 833-774-2726 (833-PRI-CSCO).
Cisco does not sell the Personal Data of California consumers.
Cisco does not discriminate against individuals for exercising their privacy rights.
View the Cisco CCPA Metrics Report.
California Shine the Light
Cisco has a comprehensive Privacy Statement and provides you with details on how you may either opt-out or opt-in to the use of your Personal Data by third parties for direct marketing purposes. Therefore, we are not required to maintain nor disclose a list of the third parties that received your Personal Data for marketing purposes during the preceding year.
Updates to this Cisco Privacy Statement
We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here with an updated revision date. If we make material changes to our Privacy Statement, we may also notify you by other means, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.
The Cisco Privacy Statement was revised and effective as of September 26, 2023
Click here for the previous version of the privacy statement.
Questions, comments, and how to contact us
We value your opinion. Should you have questions or comments related to this Privacy Statement, please submit a Privacy Request or send mail to:
Chief Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Americas Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Europe, Middle East, and Africa (EMEA) Privacy Officer
Cisco Systems International BV
1101 CH Amsterdam-Zuidoost, Netherlands
Asia Pacific, Japan, and China (APJC) Privacy Officer
Cisco Systems (USA) Pte Ltd
80 Pasir Panjang Road Bldg. 80, Lvl 25, Mapletree Biz City Singapore,
Singapore 117372, Singapore
Subprocessors and Service Providers
Last updated October 6, 2023. Effective from November 5, 2023.
Slido may engage and use a selected set of vendors to process certain Customer Personal Data in connection with the Service. This page provides all information about the entity, location of processing and role of each vendor.
Prior to engaging any vendor, Slido carries out due diligence to evaluate the vendor, focusing on privacy, security and other practices affecting the processing of Customer Data. Slido has written agreements in place with all such vendors ensuring protection of Customer Personal Data. Slido is responsible for its vendors.
Why do we need them?
As we would like to focus on our mission, we decided not to run our own infrastructure or develop all the features that we need ourselves. But Slido needs a home, so we have agreed to work with the following companies and incorporated their services as an underlying, integral part of our solution.
Where the Customer is the Controller and Slido is the Processor:
|Vendor||Purpose||Personal data||Location where personal data is hosted||Data transfer safeguard|
|VendorAmazon Web Services, Inc.||PurposeInfrastructure as a service||Personal dataContact data, Content data||Location where personal data is hostedIreland, Germany||Data transfer safeguardStandard Contractual Clauses ("SCC")|
Where Slido is the Controller, we made sure we have no Processor transferring data to third countries without Standard Contractual Clauses. You might notice we have nevertheless kept references to Privacy Shield in addition to Standard Contractual Clauses despite it being invalidated as a sufficient transfer safeguard on its own. This is because it is still additional evidence of privacy compliance efforts. Additionally, we audit our service providers in accordance with the latest guidance to ensure we have sufficient supplementary measures in place.
|Vendor||Purpose||Personal data||Location where personal data is hosted||Data transfer safeguard|
|VendorAmazon Web Services, Inc.||PurposeInfrastructure as a service||Personal dataContact data, Content data, Technical data, Purchase data||Location where personal data is hostedIreland, Germany||Data transfer safeguardSCC|
|VendorAtlassian Pty Ltd||PurposeInternal helpdesk and contract management||Personal dataContact data, Purchase data, Technical data||Location where personal data is hostedAWS Data Centers (Australia, Germany, Ireland, USA)||Data transfer safeguardSCC|
|VendorElastic, Inc.||PurposeSales CRM||Personal dataContact data, Purchase data||Location where personal data is hostedUSA||Data transfer safeguardSCC|
|VendorBloomreach B.V. (historically EXPONEA, s.r.o.)||PurposeUser behaviour analytics||Personal dataContact data, Technical data, Purchase data||Location where personal data is hostedIreland, Germany||Data transfer safeguardEU only|
|VendorGainsight, Inc.||PurposeSales CRM||Personal dataContact data, Purchase data||Location where personal data is hostedAWS Data Centers (USA, Germany)||Data transfer safeguardSCC|
|VendorGoogle Inc.||PurposeEmails and Workspace||Personal dataContact data, Purchase data||Location where personal data is hostedUSA, Chile, Ireland, Netherlands, Finland, Belgium, Taiwan, Singapore||Data transfer safeguardSCC|
|VendorJoincube, Inc. (Beamer)||PurposeNotification Tool, User Behavior Analysis||Personal dataTechnical data||Location where personal data is hostedUSA||Data transfer safeguardPrivacy Shield and SCC|
|VendorMicrosoft Corporation||PurposeOffice use applications||Personal dataContact data, Purchase data||Location where personal data is hostedMicrosoft Global Cloud Locations (EU, EFTA, UK, USA)||Data transfer safeguardPrivacy Shield and SCC|
|VendorNice Reply s.r.o.||PurposeCustomer satisfaction and feedback||Personal dataContact data||Location where personal data is hostedUSA||Data transfer safeguardSCC|
|VendorQualitista OÜ (Klaus)||PurposeCustomer service quality management||Personal dataContact data, Purchase data||Location where personal data is hostedEstonia||Data transfer safeguardEU only|
|VendorNew Relic, Inc.||PurposeAnalytics and visibility into infrastructure and application performance||Personal dataContact data, Technical data||Location where personal data is hostedUSA||Data transfer safeguardSCC|
|VendorQualityUnit, LLC||PurposeTicketing System||Personal dataContact data, Purchase data||Location where personal data is hostedSlovakia||Data transfer safeguardEU only|
|VendorFunctional Software, Inc. dba Sentry||PurposeError tracking system||Personal dataContact data, Technical data||Location where personal data is hostedUSA||Data transfer safeguardSCC|
|VendorSlack Technologies, Inc.||PurposeInternal communications||Personal dataContact data, Purchase data||Location where personal data is hostedAWS Data Centers (geographically distributed data centers worldwide)||Data transfer safeguardSCC|
|VendorSuperfaktura.sk, s.r.o.||PurposeAccounting||Personal dataContact data, Purchase data||Location where personal data is hostedSlovakia, Germany, Ireland, Netherlands||Data transfer safeguardEU only|
|VendorThe Rocket Science Group, LLC||PurposeEmail Delivery Service||Personal dataContact data||Location where personal data is hostedUSA||Data transfer safeguardPrivacy Shield and SCC|
|VendorTwilio Inc.||PurposeCall Service||Personal dataContact data, Voice||Location where personal data is hostedUSA||Data transfer safeguardPrivacy Shield and SSC|
|VendorVGD SLOVAKIA s. r. o.||PurposeAccounting||Personal dataContact data, Purchase data||Location where personal data is hostedSlovakia||Data transfer safeguardEU only|
|VendorZoom Video Communication, Inc.||PurposeVirtual meetings||Personal dataContact data||Location where personal data is hostedUSA, Brazil, Argentina, UK, Germany, Singapore, Australia||Data transfer safeguardSCC|
There may also be entities that process your personal data as a controller, such as the organiser’s company, banks, payment services, accountants or auditors.
Optional Service Providers
|Vendor||Purpose||Personal data||Location where personal data is hosted||Data transfer safeguard|
|VendorCalendly LLC||PurposeMeeting scheduling||Personal dataContact data||Location where personal data is hostedAWS Data Centers (USA)||Data transfer safeguardPrivacy shield and SCC|
|VendorCondens Insights GmbH||PurposeUser research repository||Personal dataContact data, Video, Voice, Purchase data||Location where personal data is hostedGermany||Data transfer safeguardEU only|
|VendorDocuSign, Inc.||PurposeElectronic Signatures||Personal dataContact data, Purchase data||Location where personal data is hostedUSA and Third Countries||Data transfer safeguardSCC|
|VendorInSided BV||PurposeSlido Help Centre and Community Platform||Personal dataContact data, Technical data||Location where personal data is hostedIreland||Data transfer safeguardEU only|
|VendorG2.com, Inc||PurposeGathering reviews||Personal dataContact data, Technical data||Location where personal data is hostedUSA||Data transfer safeguardSCC|
|VendorGoogle LLC (YouTube)||PurposeSocial network||Personal dataVideo, Voice||Location where personal data is hostedUSA, Chile, Ireland, Netherlands, Denmark, Finland, Belgium, Taiwan, Singapore||Data transfer safeguardSCC|
|VendorTypeform SL||PurposeSurveys||Personal dataContact data||Location where personal data is hostedUSA, Germany||Data transfer safeguardPrivacy Shield and SSC|
Slido Parents or Affiliates
Our parent company Cisco Systems Inc. and its subsidiaries may also act as sub-processors and/ or service providers in some circumstances under Standard Contractual Clauses entered into.
From time to time the vendors we engage may also change. We may engage a new vendor, or change one of the old ones. You will be notified about any changes to vendors through updating our Website or we may message the Customers via the Service. If you would also like to receive a notification by email when we add a new vendor you may sign up by emailing email@example.com with the subject "Subscribe to New Vendor Notifications" specifying the email address they would like the notifications sent to.
Slido Privacy Commitment
Last updated January 19, 2023.
Our Data Privacy Commitment
Slido takes privacy very seriously, and we’re committed to helping all Users enjoying Slido to understand and comply with applicable privacy laws. We used to name some of those applicable laws here, but we’re delighted that the list of those applicable laws has grown so much it is now impracticable to maintain it here! We are also a proud signatory of the Contract for the Web, respecting and protecting people’s privacy and personal data to build online trust.
On this page, we’ll explain our approach to achieving data privacy compliance, both for ourselves and for our Customers.
The Slido Way and Resources
What we're doing to be continuously compliant and where you can find more information:
- Our infrastructure (incl. User interfaces and service offerings) is designed with privacy and security in mind and gives Users control over the data they submit to/ via Slido, wherever possible.
- We are holders of several international standards and certifications and are working on obtaining more. You can find those certificates we already have here.
- Slido Terms of Service: transparent explanations in simple terms on how we treat your data in general, including the documents below for more information.
- Slido Data Processing Addendum: ensuring a compliant relationship between our Customer as the personal data controller (or business) and Slido as a processor (service provider) as a part of our Terms of Service for all clients, detailing our personal data processing as a processor for them.
- Slido Privacy: simply how we treat your personal data in detail.
- Slido Security Standards and Security Appendix: what technical and organisational security measures we have in place to protect your data.
- Subprocessors and Service Providers table: a list of our vendors incl. what data they process for us, why, where it is hosted and what transfer safeguard is used.
- We also undergo regular data privacy audits and security audits.
We are continuously monitoring any news around privacy compliance, and update our systems and legal commitments accordingly. Watch this space for updates and new information as it becomes available.
If you have any questions or concerns about privacy at Slido, our Data Protection Officer at firstname.lastname@example.org would be happy to help.